There is no doubt that the customer service has become a bit complex these days. Having said that, you cannot ignore it one bit, as it still remains an important factor in deciding the success of every business. The problem is that many organizations are struggling to keep up with changes. One has to move ahead with customer service trends if you don’t want to lag behind in the industry. Check out these top 10 customer services trends to look forward to in 2017:- Learning about new technologies - The world has moved on very quickly and it is imperative that one should learn the ways that can make customer care services better. Doing this can be beneficial as it will solidify one’s emotional bonds with customers. Keeping up with next generation – One thing is quite evident that next generation is not patient as the previous one. Yes, it’s true. Again, it is very important to attract customers by allowing them to engage and communicate with your company. The need of the hour is to focus on quality and accessibility, rather than cost. Make sure that your website/mobile app is designed for efficiency and speed. Shifting from operational efficiency to customer obsession – It is vital that your business must look to provide what exactly your customers want. Days are gone when operational efficiency would do the job for you. One has to think from the customer’s perspective and always try to delight them, not just facilitate them. You need to understand the shift in customer service strategies. Discovering technologies to make customer service smarter - Learning new technologies is vital, but to become able to do so, you have to discover them first. Innovation is the key to success, especially when you are dealing with the customers who can always shift towards something new and better. Personalization is becoming a key - Well, the idea of personalization is not new, but 2017 looks to be the year that will witness its arrival. Technology has made it simpler to track customer preference and history. Nowadays, it has become essential to understand your customer’s likings, preferences, and purchasing patterns. Big data can be really helpful in finding out trends and insights with amazing accuracy. Businesses that use this data in the perfect way can give customers a personalized experience. Service needs to be delivered quicker -There is no mystery that customer satisfaction depends on response times. A quick service and response are more likely to satisfy the customer. This is most applied in the case of customer care calling. You don’t want to piss off your customers by making them wait. Whatever the channel may be, one thing is for sure that 2017 calls for quicker response times and swiftest resolution of problems. Schedule a customer service call-back – A toll-free call-back is something that Aino has really worked on and should continue to work on to yield success in 2017. The company gets back to you and calls you on time that is appropriate for you. One can schedule a call instantly or for some time later. Strengthening the Customer Bond with Feedback - It is very important to know that the good communication system is the one that has the option of feedback and values it. Without the option of feedback, it is very difficult to connect with the customer. Whether it’s a website or an app like Aino, customer feedback must be incorporated in it. Self-Service is becoming Vital - With more and more people looking for increased options to interact with the service providers, things like web chat have become more important. Nobody likes to waste time and effort navigating complex IVRs for a regular query. There is a need to empower customers to resolve their issues themselves. ![]() Spotting and fixing problems before the customer notice - Proactive customer service is becoming popular these days. Businesses are getting better when it comes to spotting issues and fixing them well before the customer realizes and starts complaining. There are some software programs that can help you to be proactive in finding and eliminating issues.
One thing is for sure that customer service has gone to another level and it is very difficult to survive in the future if you are not moving at the pace which is a necessity in today’s era. Click here to know more : - Free Customer Care Calling Permalink:- http://www.ainoapp.io/blog/top-10-customer-services-trends-for-2017/
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Karan DixitDigital Marketing Manager At Aino Ap. Archives
June 2017
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