Mobile Service has redefined the concept of connectivity and it has become more of a necessity than a thing of reputation. Looking at the growing demands of the mobile service, the network providers come with a variety of facilities to attract more and more customers towards them. But, when they fail to deliver what they promise, it simply annoys the customers to the extent that they even start thinking of dragging the companies to consumer courts. Here are top 5 types of customer complaints that every mobile service provider has to face on any regular day. Network related problem Poor signal or no signal is the most common problem that any mobile service user struggles with. All the enthusiasm is crushed to the floor when the user is not able to find the signal even at his home or office. It is, therefore, a common question raised at the customer care center whenever a new customer chooses to subscribe to the network – Is the network available in this area? How honestly the service providers answer to this question draws the future draft of their relationship. Features related problem Mobile service provider claims to provide a variety of features such as live events update, to quote one of them. But, often it is seen that the services are not accessible on the handsets that a person carries. Thus, compatibility issue turns out to be a nightmare for the person who pays handsomely in the hope of getting innovative services, but becomes a laughing stock among the folks when that service does not work. Problems linked to charges It, sometimes, takes all the intelligence of the world to find out the reason behind constant deduction of charges even when the mobile is kept at an arm’s length for the whole day. User may not be aware of a variety of charges that come along with the use of any specific application and he feels cheated when he is forced to pay even for the unused application. Bill amount is the biggest reason why people switch over from the post-paid plan to a pre-paid one. Slow Speed of the Mobile phone Many mobile service providers bear the brunt of the unnecessary downloads happening on any handset. Users download applications at their will and then blame the network service providers for the slow speed. Ignorance is one of the main causes of customer dissatisfaction. Customer is right, but not always especially when it comes to mobile service. Poor quality of call and frequent call drops The ultimate use of mobile phone is to enable communication. But, when the mobile service is not able to deliver expected quality, it naturally gives rise to complaints. Call drops and the inability to hear each other on phone is actually very frustrating. No matter how low the charges are, if the call is not completed satisfactorily, the service provider is perceived as bogus and people start shifting to other networks. To conclude, the mobile service providers become a pain in neck if they over promise and under deliver. Please visit Us at:- http://www.ainoapp.io/blog/top-5-types-customer-complaints-mobile-service-provider/
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Karan DixitDigital Marketing Manager At Aino Ap. Archives
June 2017
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